This will separate the sign in process from the data acquisition and allow the faster
If you already have one, consider putting a PC in the lobby for filling out the Patient Portals are a part of meaningful use. All data taking should be done on other computers.Ĭonsider using the Patient Portal for data The bigger point is that the patient sign in kiosk is not the place to collect information other than the basics.
Receptionist make the change in your EMR than to have a patient work in a software they are unfamiliar with. Even then, if its just an insurance change, it is faster to have the trained On their first visit or if there is some major change to their account. Most patients do not need to fill out a bunch of forms on a return visit. The medicine will be almost halfway down in the list that pops up. On the phone, click the household button, then click purchase gifts. Click on a computer and look for the order option. One way to make the office more efficient is to determine which patients take longer than others and separate the part that makes You can order medicine from the computer or from the phone. What percent of patients fill out forms every visit? And then, will they fill them out accurately enough to avoid a denied claim?Ĭould those forms be filled out faster at the patient portal before they arrived? It may take a while to fill out forms depending if they have the information handy. If you want them to fill out patient forms on screen, remember that a touch screen is one finger typing and takes longer. If it takes 5 minutes at the kiosk you can only handle 12 patients per hour. If you are going to ask them to read a HIPAA privacy statement onscreen, consider that it will take time or they may have questions.Īlso consider that they have now monopolized the sign in system and nobody else can sign in unless you have mulitple kiosks. The longer it takes, the less patients your office can handle. Each entry needs to be time stamped.Every kiosk screen or process beyond this point needs to be weighed for efficiency. The staff needs to know who they are and why they are at the office. How much will it save vs how much it will cost?įirst and foremost, the kiosk needs to get patients in the office and notify the staff without interruption.How much of this information can be collected by the patient portal?.Does every patient have to go through the same process?.How many patients per hour will one machine handle?.When choosing a patient check in method, consider the following While these are all great ideas, but is it the most efficient way? All this before they get to see anyone in the office. sign a waiver and then ask what symptoms they are having.
Quickly, thoughts move to a kiosk that will make patients verify their personal information, update their medical history, check their insurance, take their co-pay, print a receipt. The first thought is to replace the sign in sheet. When deciding on a patient kiosk you need to consider design and purpose. Choosing a Patient Kiosk Simple Sign In or Data Collection?